Política de reembolso

Refund Policy

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Eligibility — To be eligible for a return, your item must be in the same condition as received: unused, unworn, with all original tags and packaging. A receipt or proof of purchase is required.

How to initiate a return — Contact us at contact@homeelectronics.fr. If your return is approved, we will provide a return shipping label and instructions. Items returned without prior authorization will not be accepted.

Damages & issues — Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Non-returnable items — The following items cannot be returned: perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids or gases, sale items, and gift cards.

Exchanges — The fastest way to get the item you want is to return the original item and, once accepted, place a new order separately.

EU 14-Day Right of Withdrawal — If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused, unworn, with original tags and packaging, accompanied by proof of purchase.

Refunds — Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time. If more than 15 business days have passed since your return was approved, please contact us at contact@homeelectronics.fr.